FAQs
1. Orders & Payments
Q1: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the link in the email or by visiting our tracking page.
Q2: Can I cancel or modify my order after placing it?
A: Orders are processed quickly, so cancellations or modifications are only possible within 1 hour of purchase. Please email us at thepuritycosmetics@gmail.com immediately with your order number.
Q3: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and Shop Pay.
Q4: Do you offer gift cards?
A: Yes! You can purchase e-gift cards from our store here.
2. Shipping & Delivery
Q5: How long does shipping take?
A: Standard shipping takes 3-5 business days within the U.S. and 7-14 business days for international orders.
Q6: Do you offer free shipping?
A: Yes! We offer free U.S. shipping on orders over $50.
Q7: Do you ship internationally?
A: Yes, we ship to select countries! International shipping rates vary and will be calculated at checkout.
3. Returns & Refunds
Q8: What is your return policy?
A: We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and with proof of purchase. Read our full Return Policy here.
Q9: How do I initiate a return?
A: Email thepuritycosmetics@gmail.com with your order number and reason for return. We will provide a return shipping label if eligible.
Q10: When will I receive my refund?
A: Once we receive and inspect the return, refunds will be processed within 5-7 business days to your original payment method.
4. Product Information
Q11: Are your products vegan and cruelty-free?
A: Yes! All our products are 100% vegan and never tested on animals.
Q12: Do your products contain artificial fragrances or parabens?
A: No, we use only natural and organic ingredients. No parabens, sulfates, or synthetic fragrances.
Q13: How should I store my skincare products?
A: Store products in a cool, dry place away from direct sunlight.
5. Discounts & Promotions
Q14: Do you offer discount codes?
A: Yes! Sign up for our newsletter to receive 10% off your first order.
Q15: Do you have a loyalty program?
A: Not yet, but we are working on one! Stay tuned for updates.
6. Customer Support
Q16: How can I contact customer service?
A: You can reach us via email at thepuritycosmetics@gmail.com or through our live chat during business hours.
Q17: What are your customer support hours?
A: Our team is available Monday - Friday, 10 AM - 5 PM (EST).